Returns
To return a Embroidered by Anja product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at contact@embroideredbyanja.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Any product that arrived damaged. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: Products that have any incorrect decoration (misspelling, color, size or type. You must ensure everything is correct during the order process.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Embroidered by Anja - Returns
122 Ridge View Dr
Ball Ground, Georgia 30107
United States
